GLASY Refund & Returns Policy (UK)

*Returns sent without approval cannot be processed.

1. Change of Mind Returns (Unopened & Unused Products)

If you change your mind and would like to return your order, please notify us within 48 hours of delivery via help@glasybeauty.com

Returning the item after cancellation

Once you have notified us of your cancellation, you then have 14 days to send the item back to us. This means you have up to 14 days in total from the day of delivery for the return to be completed, provided cancellation is correctly communicated in enough time.

Condition of returned items

To be eligible for a refund under this right:

Products must be unopened, unused, and in their original packaging
All hygiene seals must be intact (plastic packet must be unopened)
Items must be returned in a resaleable condition

2. Health & Hygiene Exception (Opened or Used Products)

Due to health and hygiene reasons, cosmetic products cannot be returned once opened or used, even if the cancellation period has not expired.

This is permitted under UK law for sealed goods that are not suitable for return once unsealed for hygiene protection.

We do not accept returns or issue refunds for:

Products that have been opened
Products that have been used or tested
Products with broken or removed hygiene seals

3. Faulty or Incorrect Items

If a product is faulty or damaged, please notify the team at help@glasybeauty.com within 48 hours of delivery to ensure your return is completed within the 14 day return window.

In the email, please provide your order details followed by any necessary images.

Incorrect items

If you receive the wrong product, please contact us as soon as possible so we can resolve the issue. 

4. Refunds

Refunds will be issued using the original payment method
Once we receive and inspect the returned item, refunds will be processed within 14 days
* Original delivery charges will be refunded for valid cancellations (excluding any enhanced delivery options)

5. Return Costs

Customers are responsible for return postage costs for change-of-mind returns.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Return postage costs are non-refundable unless the item is faulty or incorrect.

6. How to Contact Us

To cancel an order or request a return, please contact us at:

Email: help@glasybeauty.com

Please include your order number and reason for contact to help us assist you quickly.

When you send your item back to us, please provide us with a tracking number to ensure the case can be accurately resolved.

7. GLASY BEAUTY

This policy applies to all products sold under GLASY.